Our Policies
Shipping Policy
Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- If there is a significant delay in shipment, we will notify you via email.
Shipping Rates & Delivery
- Standard Shipping: Delivery within 5-7 business days. Shipping rates are calculated at checkout.
- Express Shipping: Delivery within 2-3 business days. Shipping rates are calculated at checkout.
- International Shipping: Currently, we do not offer international shipping. However, if you require international shipping, please contact us at support@drowsymonkey.com for special arrangements.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package directly on the carrier’s website.
Shipping Delays
- Drowsy Monkey is not responsible for delays caused by the carrier, especially during high-volume periods. Please contact us if your order has not arrived within the estimated delivery window.
Return & Refund Policy
Returns : Damaged Products: Returns are only accepted if the product is damaged upon receipt. Please inspect your order immediately upon arrival. If you receive a damaged item, contact us within 15 days of receiving your order at support@drowsymonkey.com with your order number and a photo of the damaged item. We will arrange for a replacement or refund.
Size Confirmation: Please ensure you check the size guide carefully before placing your order. We do not offer returns or refunds for items due to incorrect size selection.
Refunds- Refunds will only be granted if the product is damaged. Customers must inform us within 15 days of receiving the item to be eligible for a refund.
- Once we receive and inspect the damaged item, refunds will be processed to the original payment method within 7-10 business days.
- You will receive a confirmation email once your refund has been processed.
- Please note that original shipping fees are non-refundable.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Non-Returnable Items
- Gift cards, final sale items, and personalised products are not eligible for return or refund.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at hi@drowsymonkey.com with your order number and a photo of the damaged item. We will arrange for a replacement or a full refund, provided you inform us within 15 days of receiving the item.
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